At Easios we strive to provide high-quality products and excellent customer service. If you are not fully satisfied with your purchase, we offer a refund within 14 days from the date of your order. Please read our return policy carefully to ensure a smooth process.

To be eligible for a refund, the following conditions must be met:

• The return request must be made within 14 days from the date of purchase.
• The item must be in its original condition, unused, and undamaged.
• The item must be returned via Royal Mail with tracking to ensure safe delivery.
• The customer is responsible for the return shipping costs.

1. Contact Us – Email our support team at [email protected] with your order number and reason for the return.
2. Return Confirmation – We will confirm your return request and provide return instructions, including the return address.
3. Send the Item Back – Carefully package the item and send it via Royal Mail Tracked. Ensure you keep your tracking receipt.
4. Refund Processing – Once we receive and inspect the return, we will process your refund. Refunds are issued to the original payment method and may take 3-5 business days to appear, depending on your bank.

We cannot offer refunds for:

• Digital products (if applicable).
• Items that are damaged due to misuse or not returned in their original condition.
• Items returned without tracking or lost in transit.

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with your order details and a photo of the issue. We will arrange a replacement or refund at no additional cost to you.

If you have any questions or need further assistance, please reach out to our support team at [email protected] or fill in the form on the Contact Us page